Delivery & Returns
Orders normally take 1-3 working days to process before shipping.
Your items will be sent to you by "Royal Mail Recorded Signed For" delivery which requires a signature; you should normally expect 1-3 days transit time, though at peak periods such as Christmas this may take longer.
Please note a signature is required and if nobody is in to receive the package the Royal Mail will leave a red card requesting that you either collect it from your local Royal Mail office or that you arrange redelivery at no further cost. You will need to collect the package, or arrange redelivery, within 7 days or your package will be returned to Centurion Toy Soldiers. You will then incur a further handling and delivery charge for it to be re-sent.
For deliveries to other European Union countries Centurion Toy Soldiers uses "Royal Mail International Signed For" you should normally allow 3-7 days transit time, though at peak periods such as Christmas this may take longer.
Delivery charges and approximate delivery times are as follows:
|UK||Over £100 - FREE
Under £100 - £3.50
|1 - 3 working days|
|Ireland & Europe||£8.50||5 - 7 working days|
If you wish to send products to more than one address you must place a separate order for each address and a separate delivery charge will be charged for each delivery address.
If you were out when the Royal Mail tried to deliver your order, they will leave a red card with instructions on how to arrange redelivery at no extra cost, or on how and where to collect the package.
If you do not contact the Royal Mail within 7 days they will return your order to Centurion Toy Soldiers; we will then contact you to arrange redelivery which will incur a further delivery charge.
An additional shipping charge of £35 applies for orders over 2kg delivered outside of the UK
If you are not delighted with your items we will offer a full refund or exchange on any item. You must notify us within 7 days of receiving the item if you are not satisfied with your purchase.
Please ensure all returned items are in a saleable condition with their original packaging and include the delivery note so we know who has sent it. Please return to Centurion Toy Soldiers, 6 Rufus Court, Chester, CH1 2JW. We will not be responsible for the postage costs associated to the returned goods.
However, if the item you receive is faulty or damaged you must notify us within 24 hours. You will be offered a full refund or exchange. You will be requested to return the item to Centurion Toy Soldiers, 6 Rufus Court, Chester, CH1 2JW. You will then incur a delivery charge to return the item but the full cost of this delivery will be reimbursed.
Centurion Toy Soldiers does not accept responsibility for loss or damage to returned goods whilst in transit so you should insure the returned items for all returns.